Refund policy

🛍️ Red Dragon Solutions – Returns & Refunds Policy

Hey there! Thanks for shopping with Red Dragon Solutions.
We want you to love your order, so here’s the lowdown on how we handle returns, replacements, and refunds.

💡 Made to Order

Every product we sell is printed just for you through our print-on-demand partner, Gelato.
That means no piles of unsold stock sitting around — but it also means we can’t accept returns if you change your mind or order the wrong size or colour. So please double-check your details before confirming your order!

🧾 Faulty or Damaged Items

If your item arrives damaged, misprinted, or faulty, don’t worry — we’ll make it right.

Here’s what to do:

  1. Email us at reddragonsolutions@gmail.com within 30 days of delivery.

  2. Include your order number and a clear photo of the issue.

  3. We’ll review your claim quickly and, if approved, we’ll send a free replacement as soon as possible.

We always replace faulty or damaged items — no need to send the original back unless we specifically request it.

🚫 No Change-of-Mind Returns

Because our products are custom-made, we don’t offer returns or exchanges if you simply change your mind, order the wrong size, or decide you prefer a different design.
This helps us keep costs low and reduce waste — thanks for understanding.

📦 Lost or Returned Shipments

If your order gets lost in transit or returned to sender due to an incorrect address, we’ll happily resend it — but please note that you’ll need to cover the re-shipping cost if the address was entered incorrectly at checkout.
If the loss was our or the carrier’s fault, we’ll replace it at no charge.

🌍 Where to Reach Us

If you ever need to get in touch about a return or replacement, contact:
📧 reddragonsolutions@gmail.com
🏠 Red Dragon Solutions
39 Pottery Ave, Point Cook VIC 3030, Australia

🧭 Country-Specific Rights

  • Australia: Your rights under the Australian Consumer Law apply — if a product is faulty, we’ll repair, replace, or refund as required.

  • UK & EU: This policy doesn’t override your statutory rights under local consumer laws.

  • Rest of World: We aim to apply the same fairness and care no matter where you’re based.

💬 Questions?

If you’re unsure about sizing, shipping, or anything else, drop us a line before ordering — we’re always happy to help.

Thanks again for supporting a small business that prints everything on demand and ships globally!
We truly appreciate your order.

Red Dragon Solutions
Australian Business Number (ABN): 22 043 929 334